Due to the nature of herbal and botanical products, returns are accepted only under specific circumstances.

Eligible reasons include:

• Wrong product delivered
• Damaged product received
• Manufacturing defect
• Incorrect quantity supplied

Non-Returnable Products

Returns will not be accepted for:

• Opened packages
• Used products
• Products damaged after delivery
• Incorrect storage by customer
• Change of mind
• Natural variations in color, aroma, or texture

Return Request

Customers should notify us within 48 hours of delivery.

Please provide:

• Order Number
• Product Name
• Clear photographs
• Description of the issue

Inspection

All returned items are inspected before approval.

If approved:

• Replacement will be provided, or
• Refund will be processed.

Refund Timeline

Approved refunds are generally processed within 5–7 business days after inspection.

Refunds are issued through the original payment method whenever possible.

Cancellation

Orders may be cancelled before dispatch.

Once shipped, cancellation requests cannot be accepted.

Bulk Orders

Bulk or customized orders, private label products, and specially packed products are generally non-refundable unless damaged or incorrectly supplied.

Contact Us

If you have any questions regarding these policies, please contact us.

HerbsVeda

• Website: herbsveda.co.in
• Email: support@herbsveda.co.in (replace with your official email if different)
• Phone: +91-94613-22785